A D.C. 911 dispatcher, Nicholai Hawkins, helped guide a mother through childbirth over the phone during a snowstorm, leading to a safe at-home delivery. The baby, Javeah, was born within about 10 ...

A 911 dispatcher is crediting quick action and faith after her family escaped a fast-moving fire that left their home in ...

HOUSTON, Tx. -- A former 911 operator is accused of hanging up on emergency calls. Our sister station KTRK in Houston, Texas, went looking for Crenshanda Williams Wednesday afternoon. The former ...

A Greenville County 911 dispatcher who rescued abandoned puppies is now searching for two of them after a rollover crash in ...

Add Yahoo as a preferred source to see more of our stories on Google. (COLORADO SPRINGS) — A retired 911 Communications Manager is on a mission to help make sure families, especially children, are ...

HOUSTON – The fallout continued Monday after a Houston 911 operator was accused of hanging up on hundreds of people calling to report an emergency. City officials announced that Crenshanda Williams' ...

CULPEPER COUNTY, Va. — A Culpeper County 911 operator is being applauded for her efforts in guiding a couple through delivery of a baby on New Year’s Day. The couple had pulled over on Sperryville ...

I've only ever had to call emergency services once in my life, when an elderly neighbour had a bad fall down her back stairs, and the ambulance arrived in a timely fashion. This is not how it goes in ...

Waukesha and La Crosse have both implemented an AI-powered system trained to better direct non-emergency calls.