A key design tenet across the suite is what AWS calls “humorphism” – the idea that AI should behave like a teammate, not a ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

Amazon Web Services Inc. is moving agentic artificial intelligence up the software stack with the launch today of an expanded ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Contact center as a service vendor Amazon Connect debuted multiple new features today, including Predictive Insights (PI), Assistant for Managers (AM), Testing and Simulation (T&S) and Conversational ...