The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

The company has earned 21 total accolades from J.D. Power – including 12 top rankings for mortgage origination – the most of any home lender. DETROIT, July 27, 2023 /PRNewswire/ -- Rocket Mortgage, ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Investors who receive comprehensive advice tend to report more satisfaction with their advisor, even in down economies, than those who receive transactional advice, according to two studies from J.D.

Checking reviews for specific brands can help you avoid a headache when buying tires for your car, and this brand has particularly low satisfaction scores.

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Adopting a client-centric culture is one way for firms to stand out from the competition, but it takes a lot of effort to put the client at the firm's center. The right strategy and approach will ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Financial advisory clients increasingly want “proactivity,” according to a new study. In other words, they want their wealth managers to anticipate their needs in advance. Unfortunately, the study ...

The adoption of newer technologies like artificial intelligence is poised to help law firms create greater efficiencies, but the effect on a firm's bottom line remain in question. Law firm leaders ...

TROY, Mich.: 13 June 2023 — Nearly one-third (31%) of U.S. auto insurance customers say they experienced a rate increase during the past year as the industry raises rates an average of 15.5% 1 and ...

With the cost of customer acquisition on the rise – and access to signal on the demise – brands need to invest more in customer retention. It’s way cheaper and more efficient to keep existing ...