The transition from traditional content management systems (CMS) to digital experience platforms (DXP) and the adoption of headless architecture mark a new era of content delivery and customer ...

NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the company’s latest platform release (v.

Rising demand for personalized interactions, enhanced customer satisfaction, and data-driven insights drive the Customer Experience Management software market ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The customer experience technology market has ballooned in the ...

As a veteran of the IT industry, I’ve seen several “next big things” come and go. Some trends, such as cloud computing and AI, successfully made the leap from hype to reality. Many others—remember ...

The outbreak of COVID-19 has completely disrupted the tourism sector, & so has weakened the customer experience management market in particularly this sector. PORTLAND, PORTLAND, OR, UNITED STATE, ...

“I am excited to introduce our next step in this journey, the Webex AI agent. This is in pilot right now, it will be available to our customers in an early calendar quarter in 2025. This AI agent ...

MELVILLE, N.Y.--(BUSINESS WIRE)-- Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience ...

FORT WORTH, Texas--(BUSINESS WIRE)--ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, ...

Toku founder and CEO Thomas Laboulle started his career with the Belgian military where he served from 2008 to 2010 as an ...