The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

In just a few years, cloud became the dominant technology. Learn how a methodology like ITIL can help manage delivery of services through the cloud. Cloud-based services, in comparison to ...

The comments and correspondence on ITIL (the "best practices" framework for managing IT infrastructure) have been illuminating. Based on what I've learned since the last posting or two, here are what ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...

BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced the vendor to cancel them. The seminars, which detailed for enterprise users how to ...

Proper standards of IT governance can help to align technology with complex business processes, and open the door to more effective outsourcing, by György Lengyel, managing director of AAM ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

The UK gave us the Beatles, Monty Python, Stephen Hawking, and now, ITIL. There's more interest brewing on this side of the Atlantic pond these days in the IT Infrastructure Library. Consultants are ...