Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

The first change that the tech industry at large needs to make is to stop obfuscating data collection and usage.

Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...

The Beaufort-Jasper Water & Sewer Authority will begin two major water storage system improvements the week of Jan. 5.

Paramount Business Jets reports that by 2030, many safety features in private aviation likely will shift from optional to ...

A new analysis by the Strategic Organizing Center (SOC) reveals that communities nationwide have lost 9 percent of their ...

If you mail in your ballot during election season or send your taxes through USPS, this postmark change may apply to you.

Grays Harbor PUD’s 85th year of service was marked by many notable achievements. Highlights included financial successes such ...

Maryland will use $2.6 million in grants to pilot AI tools aimed at improving access to SNAP, Medicaid and unemployment ...