Tired of AI customer service loops? These insider tricks help you escape "frustration AI" and get real human help when you ...

SINGAPORE, Dec. 24, 2025 /PRNewswire/ -- Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, ...

Kahuna Labs Co-founder and CEO Sanjeev Gupta said, “I am absolutely thrilled to welcome Judith Platz to Kahuna Labs. Judith has been at the center of the most important shifts in customer support over ...

Several forces contribute to this cycle of AI hype and disappointment. 1. Marketing pressure: Calling a product AI-powered ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

Japanese e-commerce giant Askul Corporation has confirmed that RansomHouse hackers stole around 740,000 customer records in ...

Data from the State Administration for Market Regulation showed that in 2024, consumers filed 6,969 complaints related to intelligent customer service in the e-commerce after-sales sector, an increase ...

Agentic AI is poised to dismantle the friction that companies quietly depend on to nudge consumers into giving up.

Instead of responding only when something breaks, AI allows the industry to anticipate homeowner needs. This can reduce costs ...

Ling Kong of Michelman Robinson examines AI companion laws in New York and California, discussing the states' differing ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.