"Everyone asks whether AI will make IT faster. The answer is yes — but not where people think," said Matt Peters, Co-Founder and CEO of Fixify. "First response times are identical with or without ...

AI automation resolves tickets 16x faster. Help desks with heavy AI automation (75-100% of work automated) resolve tickets in a median of 4.4 hours. Without automation — where human agents handle the ...

Pillay is an editorial fellow at TIME. Pillay is an editorial fellow at TIME. It’s day 262 in the AI village—an ongoing experiment where frontier AIs complete weekly challenges—and Gemini 2.5 Pro is ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

NY DMV lowers suspension limit to 10 points. Traffic Ticket Lawyer NY warns drivers to fight every ticket under strict new 2026 regulations. This extended look-back period is the silent killer for ...

Image depicting AI technology in ticketing systems, highlighting its role in improving operational resilience for banks and financial services amidst disruptions. Operational resilience has become a ...

Earlier this week, it was revealed that plans for WrestleMania 42 in Las Vegas were uncertain after WWE was disappointed with the current ticket sales for the two-night event. WrestleTix recently ...

Microsoft observed active exploitation of internet-exposed SolarWinds Web Help Desk vulnerabilities enabling lateral movement. Attackers abused legitimate tools, PowerShell, and RMM software to ...

Microsoft has revealed that it observed a multi‑stage intrusion that involved the threat actors exploiting internet‑exposed SolarWinds Web Help Desk (WHD) instances to obtain initial access and move ...

CISA has flagged a critical SolarWinds Web Help Desk vulnerability as actively exploited in attacks and ordered federal agencies to patch their systems within three days. Tracked as CVE-2025-40551, ...

Help desk automation is a billion-dollar industry, and one of the most likely to be disrupted by tech built upon AI. Major players like Zendesk, ServiceNow, and Freshworks currently dominate the space ...